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Customer Service

Shipping & Delivery

Delivery of the Order shall be completed when we deliver the Goods to you or you collect them from us. Should your item be received as a DOA (damaged on arrival), we will automatically allocate you an exact replacement. If a direct replacement (same model) is not currently in stock, we will contact you by phone to advise you of all the possible alternatives. Please note that we cannot guarantee next day delivery and will not be held responsible for any costs incurred because of non-delivery caused by factors beyond our control. Deliveries can be made on any day of the week, excluding Sundays, all Bank Holidays, Christmas Day, and Boxing Day. Once your order has been received and processed, a member of our sales team will contact you by telephone to discuss a suitable date and time for installation.

You may collect the Goods from us or we will deliver them to you within seven working days of the date set out in the Order or on which we notify you that they are ready. All items over the value of £300.00 displayed on our website are eligible for a free delivery service, just select the free delviery option at the checkout.

Installation is determined as connection only to an existing and suitable connection point and does not include cutting of any household furniture, including worktops, cabinets or flooring. For items requiring a water or drainage connection, a suitable and fully functional water supply and drainage system must be already in place. Webbs is not permitted to connect or disconnect any appliances using gas, whether this be bottled LPG or mains. Any cables or wiring will be hidden as discreetly as possible, however all cables will be surface mounted and not concealed under flooring, within wall cavities or under carpets (unless easily accessible). If you require any of the above we can arrange for one of our electricians or a local gas plumber to visit to carry out the job. This will be chargeable at an additional rate.

If you fail to take delivery of an Order within 14 calendar days of the date on which we notify you that the Goods are ready, then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control:

(a) we will store the Goods until delivery takes place and may charge you a reasonable sum to cover expenses and insurance.
(b) we shall have no liability to you for late delivery
(c) after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

Privacy & Security

This privacy policy sets out how Webbs uses and protects any information that you give Webbs when you use this website. Webbs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Webbs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We do not store credit card details nor do we share customer details with any 3rd parties

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@webbs.tv

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 201-205 Cannock Road, Chadsmoor.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

In the unlikely event that the Goods are defective, please let us know within 28 days of delivery. We will check to see if the Goods are defective. If they are, we will :

(a) repair the Goods; or
(b) replace the Goods; or
(c) provide you with a full or partial refund.

These Terms will apply to any repaired or replacement Goods we supply to you.

Cooling off period - If you decide you wish to cancel your order you have a cooling off period of 14 calender days from the date the original order was placed.

If you are unhappy with the Goods for any other reason, you may return them to us undamaged and with their original packaging at your own cost within 14 calendar days of receipt.  The right to cancel can be exercised in writing to Webbs Of Cannock Ltd, 201-205 cannock Road, Chadsmoor, Cannock, Staffordshire, WS11 5DD.

Ordering

These Terms, any documents referred to in these terms and the Order are considered by us to set out the whole agreement between you and us for the sale of the Goods. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you sign the Order, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 2.5.

Any samples, drawings, deions or advertising we issue, and any deions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Goods.

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

These Terms shall become binding on you and us when:

(a) we issue you with written acceptance of an Order; or

(b) we notify you that the Goods are ready, whichever is the earlier, at which point a contract shall come into existence between us.

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with clause 2.5. A quotation shall be valid for a period of 7 calendar days from its date of issue, unless we notify you in writing that we have withdrawn it during this period.

We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order.

You may at any time before any agreed delivery date amend or cancel an Order by providing us with written notice. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

We have the right to revise and amend these Terms from time to time [to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

Payment, Pricing & Promotions

The price of the Goods will be as set out in the quotation we provided to you or, if we have not provided a quotation or the quotation has expired, in our price list in force at the time we confirm your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing.

These prices include VAT.

These prices exclude delivery costs, which will be added to the total amount due.

It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated In-store or on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Goods to you at the incorrect (lower) price.

Payment for Goods will be made in advance unless we agree to enter into a credit agreement or other arrangement with you in which case the terms of such an agreement will be supplemental to this agreement.

Without limiting any other remedies or rights that we may have, if you do not pay us as agreed, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

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